WhatsApp Policy

WhatsApp Commerce Policy

1. Purpose

This Commerce Policy outlines EveryDay Transact limited’s commitment to using WhatsApp to facilitate customer communication in a responsible and compliant manner. This policy is designed to ensure that all business activities on WhatsApp adhere to WhatsApp’s guidelines and applicable commerce regulations.

2. Scope

This policy applies to all products, services, promotions, and communications conducted via WhatsApp with customers. It covers all employees, agents, and contractors of EveryDay transact who use WhatsApp to interact with customers.

3. Acceptable Business Practices

We allow the following types of interactions through WhatsApp, provided they comply with WhatsApp’s Business Policy and applicable commerce regulations:
-Customer Support: Providing customer service, resolving issues, and answering questions.
-Transactional Messages: Confirming orders, updating customers on order status, delivery updates, and other essential notifications.
-Product Information: Sharing product information, descriptions, and images that meet commerce standards.
-Promotions: Sending promotional messages only to users who have opted in to receive such communications and adhering to consent requirements.
All communications and promotions will be truthful, transparent, and will not contain misleading claims.

4. Prohibited Content and Activities

The following products, services, and types of content are strictly prohibited on WhatsApp:
-Illegal Goods and Services: Any items that are illegal, including stolen goods, counterfeit items, and unauthorized software.
-Adult Content: Content or services that are sexually explicit or intended for adult use, including pornography, sex toys, and escort services.
-Alcohol, Tobacco, and Drugs: Promotion, sale, or facilitation of alcohol, tobacco, drugs, or related paraphernalia is prohibited.
-Weapons and Firearms: The sale, promotion, or distribution of firearms, ammunition, explosives, and related accessories.
-Gambling: Promotions or services related to gambling, betting, or lotteries.
-Financial Services: Unlicensed or unauthorized financial services, including credit repair, loans, cryptocurrency trading, or investment schemes.
-Medical Products and Services: Unapproved or prescription-only medical products, vaccines, and health claims without regulatory approval.

5. Misleading, Deceptive, and Harmful Content

We do not allow content that misleads or deceives customers or that promotes harmful practices:
-False or Misleading Claims: Content that exaggerates, misrepresents, or falsely claims the effectiveness or benefits of products or services.
-Health Misinformation: Content that promotes false or unsupported health claims, especially related to serious health conditions.
-Hate Speech and Harassment: Content that promotes discrimination, harassment, or incites violence against individuals or groups.
-Fraudulent or Scamming Practices: Content that attempts to deceive customers for monetary or personal gain.

6. Compliance with Local and International Laws

-Local Laws: All products, services, and promotions offered via WhatsApp must comply with local laws and regulations in the regions where they are promoted or sold.
-Age Restrictions: Products that require age restrictions (e.g., alcohol, tobacco) are not permitted to be marketed or sold on WhatsApp.
-Licensing and Authorization: Businesses are required to hold valid licenses for any regulated services (e.g., financial services, medical services). Unauthorized or unlicensed services are not allowed.

7. Content Standards

To ensure compliance and avoid prohibited content, all materials shared via WhatsApp, including images, videos, and descriptions, must meet the following standards:
-Accuracy: All information about products and services must be accurate and verifiable.
-Clarity: Content should be clear and easily understandable, without technical jargon that may confuse customers.
-Honesty: Promotions and offers must be genuine and must not mislead customers regarding prices, discounts, or product availability.

8. Advertising and Promotional Messaging

-User Consent: Only customers who have given explicit consent will receive promotional messages. This includes opt-in consent for any promotional or marketing communications.
-Frequency: We limit the frequency of promotional messages to avoid spam, with no more than [specify maximum frequency, e.g., once per week].
-Opt-Out Option: Customers may opt out of promotional messages at any time by replying with "STOP" or contacting customer support. We promptly honor all opt-out requests.

9. Data Privacy and Security

-User Privacy: We do not share customer data obtained via WhatsApp with unauthorized third parties, except as necessary for business operations and in compliance with applicable laws.
-Secure Data Handling: Customer data collected on WhatsApp is handled securely, with appropriate encryption and access control measures in place.
-User Rights: We comply with data privacy regulations, including GDPR, CCPA, and other applicable laws, to ensure that customers can exercise their rights to access, correct, or delete their data.

10. Monitoring and Compliance

-Regular Audits: We conduct regular audits to ensure compliance with this Commerce Policy and WhatsApp’s Business Policy.
-Employee Training: Employees, agents, and contractors involved in customer communication via WhatsApp receive training on acceptable business practices, prohibited content, and data privacy standards.
-Reporting Violations: Employees and customers can report any suspected violations of this policy by contacting edtransact@gmail.com. Reports will be investigated promptly, and corrective actions will be taken as necessary.

11. Enforcement and Violations

-Consequences of Violations: Violation of this policy may result in disciplinary actions for employees and contractors, up to and including termination of employment or contract.
- Account Suspension: In case of significant or repeated violations, WhatsApp may suspend or disable our business account. We take all necessary actions to prevent any activity that may result in suspension.

12. Policy Updates and Amendments

This policy is reviewed periodically and updated as needed to reflect changes in WhatsApp’s Business Policy, applicable laws, or our business practices. Customers and employees will be informed of any significant updates.

Contact Information

For questions or concerns regarding this policy, please contact our Compliance Officer at edtransact@gmail.com